Frequently Asked Questions

Everything you need to know about shopping with Finery London.

What are your shipping options and delivery times?

We offer standard delivery within 3-5 working days and express next-day delivery for orders placed before 2pm. International shipping times vary by destination.

How do I return an item for a refund?

You can return any unworn items in their original packaging within 28 days of purchase. Please use our online returns portal to generate a prepaid shipping label.

How can I ensure I select the right size?

We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for our tailored pieces to ensure a comfortable fit.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Are your garments sustainably sourced?

Finery London is committed to conscious fashion. We prioritize high-quality fabrics and ethical manufacturing processes to ensure our collections are both beautiful and durable.

Can I track my order once it has been shipped?

Yes, once your order leaves our warehouse, you will receive a confirmation email containing a tracking link to monitor your delivery in real-time.